Here is a pretty simple tool that I have found really helpful for some of the work that I do. I get leads from all over the country on my website. My web form, which feeds to web-to-lead in salesforce has a "best time to call" field that I added. I don't want to make the visitors to my web site fill out too much info because it tends to scare them away, so I only put a few neccesary fields - like the phone number, but I don't ask for time zone or city. However, if I'm going to call when they asked me to, I need to know where they are.
The easiest way for me to determine that is by doing a reverse number lookup on their phone number. I use the reverse number lookup on the whitepages.com website to find out the city and state of the lead. Then I know what time zone they are in.
That website allows you to feed the number you want to lookup in the URL. As a result, you can make a link or a button on your lead record, account record, or contact record that will automatically take the phone number stored in that record, send it to the whitepages website, and open up a page with the search results - big time saver.
Watch this video to learn how to set it up. The link you will need is included below.
http://www.whitepages.com/15055/search/ReversePhone?phone={!Contact.Phone
2 comments:
Thanks for the useful tip! Have you figured out a way to populate a State field in a Lead with the search result? We are lookimg for a way to automate the process and feed the result into Salesforce.
I visited this page to know about tracking a phone number, I found this page Very Good Job of acknowledgment and a marvelous source of info to chase pranksters.........Thanks Admin!
Phone Lookup
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