Communities are online portals for your employees, customers, and partners to connect. A Salesforce Community provides an excellent way to share information and collaborate with people outside your company who are key to your business processes, such as customers or partners. Here at Snapptraffic, we can help you create a customized, branded space that reflects your business and provides the most value to meet the needs of your business’s processes and customers.
We recently had a client come to us with a need for an online portal to not only connect their customers with the information that they need, but also with the necessity to deliver a branded experience to their customers and partners. This included the ability for their customers to enter new support tickets, review project status, view recent news pertinent to their account, and much more. Snapptraffic Consulting was up to the challenge by customizing the Salesforce Community to meet their needs.
Finding a Solution
To build the best solution to meet the needs of our client, we:
- Analyzed their business and customer service processes
- Clearly identified the specific information and collaboration opportunities that they wanted to provide for their customers
- Prioritized features, and created a complete requirements and design roadmap that served as our guide throughout the entire project development, testing & delivery process
- Created design elements and layouts for branding consistency
- Ensured mobile optimization for a seamless user experience across all devices, including mobile phones and tablets
Customization and Branding – We created a streamlined and user-friendly portal for their customers and partners that tied in with the company’s existing branding.
|Branded Community Homepage Sample|
Provide Superior Customer Service - Using the branded community, their customers can submit a new support request, review the status of any outstanding support tickets, view their account information, or manage their current projects.
Access to Information - Customers and Partners can also view recent news/blog articles posted by the company that are relevant to their customer experience, submit a new question, or review a selection of previously answered questions. In addition, they now have access to a library of informational documents to download.
Mobile Optimization – Their customers and partners can collaborate anywhere, from any device. We delivered a rich, branded, and device-responsive mobile experience.
If your business or organization would like help with a Salesforce Branded Community, please feel free to contact Snapptraffic Consulting at 800-422-6490 or visit us online at www.snapptraffic.com.